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#general
Title
# general
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billions-xylophone-85957

12/06/2023, 8:00 PM
What are the reply SLOs for the pulumi enterprise support?
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billowy-army-68599

12/06/2023, 8:02 PM
it depends on the tier. Enterprise and Business Critical have different SLOs
is there something we can help with?
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billions-xylophone-85957

12/06/2023, 8:03 PM
that'd be great, I'm seeing constant
Copy code
error: reading response from API: stream error: stream ID 771; INTERNAL_ERROR; received from peer
on anything that involves pulumi cloud, namely stack reference/outputs reads
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billowy-army-68599

12/06/2023, 8:04 PM
please send an email to support@pulumi.com
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billions-xylophone-85957

12/06/2023, 8:04 PM
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billowy-army-68599

12/06/2023, 8:05 PM
understood, will follow up
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billions-xylophone-85957

12/06/2023, 8:05 PM
thanks!
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billowy-army-68599

12/06/2023, 8:07 PM
looks like you have enterprise (12x5), so it’s within the SLO
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billions-xylophone-85957

12/06/2023, 8:08 PM
I was just wondering what the TTR SLO is. Is it 12h?
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billowy-army-68599

12/06/2023, 8:09 PM
time to response is by end of business day, but we’re escalating internally in any case
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billions-xylophone-85957

12/06/2023, 8:09 PM
gotcha, thanks! Btw, in which timezone is the "business day"?
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billowy-army-68599

12/06/2023, 8:10 PM
PST
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billions-xylophone-85957

12/06/2023, 8:10 PM
👍
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