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What are the reply SLOs for the pulumi enterprise support?

it depends on the tier. Enterprise and Business Critical have different SLOs

that'd be great, I'm seeing constant
```error: reading response from API: stream error: stream ID 771; INTERNAL_ERROR; received from peer```
on anything that involves pulumi cloud, namely stack reference/outputs reads

please send an email to <mailto:support@pulumi.com|support@pulumi.com>

I did, <https://support.pulumi.com/hc/en-us/requests/4434>

looks like you have enterprise (12x5), so it’s within the SLO

I was just wondering what the TTR SLO is. Is it 12h?

time to response is by end of business day, but we’re escalating internally in any case

gotcha, thanks! Btw, in which timezone is the "business day"?