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# generals
sparse-intern-71089
03/12/2021, 11:07 AMThis message was deleted.
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broad-dog-22463
03/12/2021, 11:13 AMHey @mammoth-caravan-51104 - we have a guide here on how you can help us understand these problems - https://www.pulumi.com/docs/troubleshooting/#diagnosing-issues
broad-dog-22463
03/12/2021, 11:13 AMcan you give that a try and see what you find?
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mammoth-caravan-51104
03/12/2021, 11:23 AMthanks Paul, will do!
mammoth-caravan-51104
03/12/2021, 11:33 AMopening app.pulumi.com is slow as well..
mammoth-caravan-51104
03/12/2021, 11:36 AMupdate page load time is ~ 3 minutes
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broad-dog-22463
03/12/2021, 11:57 AM@brave-planet-10645 Do you know of any issues here?
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brave-planet-10645
03/12/2021, 11:58 AMNo, all looks fine from my end
brave-planet-10645
03/12/2021, 11:59 AM@mammoth-caravan-51104 can you run a traceroute to app.pulumi.com and see what you get?
brave-planet-10645
03/12/2021, 12:02 PM@mammoth-caravan-51104 outside of app.pulumi.com, we have been seeing issues recently with stacks that have a lot of secrets. How many do you have in the stack you're trying to preview/update?
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mammoth-caravan-51104
03/12/2021, 12:17 PM@brave-planet-10645 thank you for checking that out. I'm having 29 secrets in a stack, and traceroute
Copy code
traceroute: Warning: <http://app.pulumi.com|app.pulumi.com> has multiple addresses; using 34.216.230.31
traceroute to <http://app.pulumi.com|app.pulumi.com> (34.216.230.31), 64 hops max, 52 byte packets
1 [my local] ([my local]) 1.901 ms 1.004 ms 0.987 ms
2 [my local] ([my local]) 2.887 ms 2.833 ms 1.979 ms
3 [my ip]-<http://isp.superkabel.de|isp.superkabel.de> ([my ip]) 57.343 ms 54.761 ms 21.933 ms
4 [my provider].<http://static.kabel-deutschland.de|static.kabel-deutschland.de> ([my provider]) 60.172 ms
[my provider].<http://static.kabel-deutschland.de|static.kabel-deutschland.de> ([my provider]) 30.443 ms 16.873 ms
5 145.254.3.92 (145.254.3.92) 26.281 ms
145.254.3.66 (145.254.3.66) 17.645 ms
145.254.3.92 (145.254.3.92) 11.107 ms
6 145.254.2.217 (145.254.2.217) 27.511 ms
145.254.2.215 (145.254.2.215) 19.030 ms 18.807 ms
7 145.254.2.217 (145.254.2.217) 19.039 ms 31.977 ms
145.254.2.215 (145.254.2.215) 17.880 ms
8 <http://ae9-100-xcr1.hac.cw.net|ae9-100-xcr1.hac.cw.net> (195.89.99.1) 19.355 ms 21.289 ms 17.757 ms
9 <http://hbg-b2-link.ip.twelve99.net|hbg-b2-link.ip.twelve99.net> (80.239.193.100) 17.717 ms 23.430 ms 17.916 ms
10 <http://hbg-bb4-link.ip.twelve99.net|hbg-bb4-link.ip.twelve99.net> (62.115.119.86) 163.768 ms * *
11 <http://ffm-bb2-link.ip.twelve99.net|ffm-bb2-link.ip.twelve99.net> (62.115.138.172) 164.398 ms
<http://ffm-bb1-link.ip.twelve99.net|ffm-bb1-link.ip.twelve99.net> (62.115.123.76) 168.169 ms 166.890 ms
12 <http://prs-bb2-link.ip.twelve99.net|prs-bb2-link.ip.twelve99.net> (62.115.122.138) 163.632 ms
<http://prs-bb2-link.ip.twelve99.net|prs-bb2-link.ip.twelve99.net> (62.115.114.98) 167.576 ms *
13 <http://ash-bb2-link.ip.twelve99.net|ash-bb2-link.ip.twelve99.net> (62.115.112.242) 113.285 ms 124.722 ms 119.950 ms
14 <http://las-b23-link.ip.twelve99.net|las-b23-link.ip.twelve99.net> (62.115.137.37) 165.923 ms * *
15 <http://vadata-svc071503-lag003400.ip.twelve99-cust.net|vadata-svc071503-lag003400.ip.twelve99-cust.net> (213.248.100.93) 167.024 ms 184.681 ms 169.374 ms
16 150.222.234.49 (150.222.234.49) 169.991 ms
150.222.234.53 (150.222.234.53) 167.595 ms
<http://vadata-svc071502-lag003385.ip.twelve99-cust.net|vadata-svc071502-lag003385.ip.twelve99-cust.net> (213.248.100.83) 168.588 ms
17 54.239.102.59 (54.239.102.59) 166.483 ms
52.93.34.12 (52.93.34.12) 177.142 ms
54.239.102.25 (54.239.102.25) 169.519 ms
18 * 150.222.234.65 (150.222.234.65) 177.589 ms *
19 * 52.93.34.18 (52.93.34.18) 169.998 ms *
20 * * *
21 * * *
22 * * *
23 150.222.249.165 (150.222.249.165) 321.026 ms
150.222.249.175 (150.222.249.175) 283.789 ms
150.222.249.173 (150.222.249.173) 309.209 ms
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
31 * * *
32 * * *
33 *b
brave-planet-10645
03/12/2021, 12:45 PMOk can you also follow the performance instructions on the link Paul posted to grab a trace file please
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mammoth-caravan-51104
03/12/2021, 1:38 PMi've got the file, a lot of
api/decryptValuemammoth-caravan-51104
03/12/2021, 1:41 PMwhere can i send the trace file?
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brave-planet-10645
03/12/2021, 2:00 PM@mammoth-caravan-51104 you can email me piers@pulumi.com
brave-planet-10645
03/12/2021, 2:00 PMBut that's what I'd expect.
brave-planet-10645
03/12/2021, 2:00 PMWhere are you located by the way?
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mammoth-caravan-51104
03/12/2021, 2:01 PMberlin, germany
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brave-planet-10645
03/12/2021, 2:03 PMYeah if you can send that trace file to me then I'll talk to people internally
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mammoth-caravan-51104
03/12/2021, 2:03 PMdone
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brave-planet-10645
03/12/2021, 2:04 PMthank you
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mammoth-caravan-51104
03/12/2021, 2:04 PMthank you, hope that helps!
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