Have a candidate work trialing with us but he cant...
# general
s
Have a candidate work trialing with us but he cant do anything because when he runs pulumi up it just hangs with no error message. We are paying customers on a 2 year contract and would be grateful if someone on the team could help with this asap.
m
Hi @silly-dress-88590 did you try reaching out via support https://support.pulumi.com/hc/en-us
s
Yes I did 2 hours ago. I understand support takes time, but was hoping to escalate because we have candidate work trialing for 1 day and he can't do anything as of now
Our dev envs are in the cloud and configured using pulumi ^
m
unfortunately, this probably isn't the right place to escalate support issues. But if you share details of what's going on then perhaps someone in the channel might have pointers.
e
Worth running with debug logs
--logtostderr -v10 --logflow
, might be easy to see whats stuck from that
s
This is the last thing that is logged before it hangs:
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I1121 14:58:41.921898   58418 eventsink.go:59] assertion failed [arm_interval().contains(address)]: code fragment does not contain the given arm address
I1121 145841.921953 58418 eventsink.go:62] eventSink::Debug(<{%reset%}>assertion failed [arm_interval().contains(address)]: code fragment does not contain the given arm address <{%reset%}>) I1121 145841.922001 58418 eventsink.go:59] (CodeFragmentM
e
ooooooh
that looks like rosetta issues
are you sure your running the right binary for the machine architecture?
s
Not sure. Do you know how to find out?
e
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file $(which pulumi)
pulumi: Mach-O 64-bit executable arm64
might be you've got an arm64 binary on an x64 machine or vice-versa
s
Ahh yes it is x86 on arm Candidate ran
brew install pulumi
instead of
brew install pulumi/tap/pulumi
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