Hello, I seem to be having some trouble with my ac...
# generalb
big-musician-47500
08/05/2026, 7:17 PMHello, I seem to be having some trouble with my account. All of a sudden all of my CLI commands started throwing 500 errors. Attempting to login from a browser is doing the same. I was able to reset my password but everything is still all 500 errors.
I don't see any reported outages on the status page. I submitted a ticket through the support page, but figured I'd check in here in case that is down too.
Thanks in advance for any help!
s
stocky-restaurant-98004
08/05/2026, 7:32 PMReferring this to our ops team.
🙏 1
b
big-musician-47500
08/05/2026, 7:33 PMI realized I didn't put my username on the request, sorry!
Username: KGMaxey
s
stocky-restaurant-98004
08/05/2026, 7:34 PMLooks like it could be a bug relating to a new feature. We flipped the feature flag back, so you should be unblocked now.
stocky-restaurant-98004
08/05/2026, 7:35 PMCan you confirm?
b
big-musician-47500
08/05/2026, 7:37 PMIm still not able to log in, will keep trying if it's just time to propagate the feature flag
big-musician-47500
08/05/2026, 7:39 PMResponse body from the login is just a plain 500 message:
{"code":500,"message":"Internal Server Error"} Copy code
Access-Control-Allow-Origin: *
Access-Control-Expose-Headers: Etag
Content-Length: 47
Content-Security-Policy: default-src 'none'; frame-ancestors 'none'
Content-Type: application/json
Date: Wed, 05 Aug 2026 19:37:11 GMT
permissions-policy: geolocation=(), camera=(), microphone=(), payment=(), usb=(), interest-cohort=()
Referrer-Policy: strict-origin-when-cross-origin
Strict-Transport-Security: max-age=31536000; includeSubDomains; preload
Via: 1.1 <http://13b328046e6c778fbf42c3104a4970fc.cloudfront.net|13b328046e6c778fbf42c3104a4970fc.cloudfront.net> (CloudFront)
x-amz-cf-id: gAlghDpASWgxbyLN0CDDGH40uhUmk3OuqIxgxOmzWLOzO7VlRGOqag==
x-amz-cf-pop: IAH50-P4
x-cache: Error from cloudfront
X-Content-Type-Options: nosniff
X-Frame-Options: DENY
x-permitted-cross-domain-policies: none
x-pulumi-request-id: 33d47ac5-4d61-467c-a4e0-8baf65847e55
X-XSS-Protection: 0s
stocky-restaurant-98004
08/05/2026, 7:43 PMWe're actively working on a solution. Hang tight!
b
big-musician-47500
08/05/2026, 7:46 PMAwesome, you guys rock!
I would not be surprised if the amount of sandbox deployments I've run through claude code in the last week flagged my individual account ha!
s
stocky-restaurant-98004
08/05/2026, 9:56 PMFix should be in now.
b
big-musician-47500
08/05/2026, 11:22 PMIt worked perfect, thank you for the quick turnaround!
s
stocky-restaurant-98004
08/06/2026, 2:25 PMYou are most welcome!
c
clever-helmet-2777
08/07/2026, 4:25 PMI am getting the same error since this morning
clever-helmet-2777
08/07/2026, 4:28 PM@stocky-restaurant-98004 do you know if there's an ongoing outage ?
s
stocky-restaurant-98004
08/07/2026, 5:12 PMStatus page is green. No outage that I am aware of: https://status.pulumi.com
@clever-helmet-2777 Did you submit a support ticket?
c
clever-helmet-2777
08/07/2026, 5:14 PM@stocky-restaurant-98004 yes thanks
I did submit a ticket and got a reply already they are aware and currently fixing the matter
👍 1
2 Views