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# pulumi-clouds
sparse-intern-71089
05/16/2022, 10:54 PMThis message was deleted.
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brainy-church-78120
05/16/2022, 10:59 PMDid you also submit a support request recently? I can check in with folks and find out how quickly they can respond.
h
hundreds-megabyte-76150
05/16/2022, 11:00 PMi did, i sent an email and then used the form… didn’t realize they go to the same place
hundreds-megabyte-76150
05/16/2022, 11:01 PMthey are 1558 and 1559, the latter has additional detail
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hundreds-megabyte-76150
05/16/2022, 11:01 PMthanks!
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brainy-church-78120
05/16/2022, 11:09 PMPinged a few folks for you, let me know if no one responds by tomorrow.
h
hundreds-megabyte-76150
05/16/2022, 11:09 PMthank you!
hundreds-megabyte-76150
05/16/2022, 11:09 PMwill do
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brainy-church-78120
05/17/2022, 2:46 PMhi @hundreds-megabyte-76150 what identity were yall using before? can you sign in as you normally did before, then go to settings in your individual account (not the org), scroll down to the identities section, and then select the connect gitlab button? then try and access the org again.
h
hundreds-megabyte-76150
05/17/2022, 2:59 PMsure, let me give that a go
hundreds-megabyte-76150
05/17/2022, 2:59 PMwe had no identity provider before
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brainy-church-78120
05/17/2022, 3:00 PMokay then you should be able to sign in as normal with your email for the first step
h
hundreds-megabyte-76150
05/17/2022, 3:01 PMi see refresh
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brainy-church-78120
05/17/2022, 3:02 PMhmmmmm, that means its already connected. go ahead and refresh anyway and try and access the org again.
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brainy-church-78120
05/17/2022, 3:05 PMi guess the other thing to check is if you are a member of the gitlab group
h
hundreds-megabyte-76150
05/17/2022, 3:05 PMyeah, still getting a 404
hundreds-megabyte-76150
05/17/2022, 3:05 PMyes, i am a member of the group, i’m on there as an owner
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brainy-church-78120
05/17/2022, 3:06 PMkk, still have this on our ops list for someone to reach out to you. was hoping we could fix this without having to do it manually. thx for trying with me!
h
hundreds-megabyte-76150
05/17/2022, 3:10 PMno, thank YOU!
hundreds-megabyte-76150
05/17/2022, 3:15 PMso maybe this is it… i’m not a direct member of the gitlab group, i’m in this engineering group which is “assigned” to the group
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brainy-church-78120
05/17/2022, 3:28 PMhmm, maybe. can you add yourself directly to the group and see if that fixes it?
brainy-church-78120
05/17/2022, 4:36 PM@hundreds-megabyte-76150 we have identified the issue (https://about.gitlab.com/blog/2022/04/18/gitlab-releases-15-breaking-changes/#oauth-tokens-without-expiration) and are working on a fix.
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brainy-church-78120
05/17/2022, 4:48 PMwe have a workaround we believe. if you sign in with gitlab instead of email or github does the org now appear in the menu? it may take a few seconds to show up.
h
hundreds-megabyte-76150
05/17/2022, 4:49 PMyes, i’m able to access the swell org now
hundreds-megabyte-76150
05/17/2022, 4:49 PMbut i did get added to the root group in gitlab
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