https://pulumi.com logo
#pulumi-cloud
Title
# pulumi-cloud
h

hundreds-megabyte-76150

05/16/2022, 10:54 PM
Is this the right place to get support about my Pulumi account? We just enabled the GitLab Identity Provider on our org’s account and I completely lost access…
b

brainy-church-78120

05/16/2022, 10:59 PM
Did you also submit a support request recently? I can check in with folks and find out how quickly they can respond.
h

hundreds-megabyte-76150

05/16/2022, 11:00 PM
i did, i sent an email and then used the form… didn’t realize they go to the same place
they are 1558 and 1559, the latter has additional detail
👍🏻 1
thanks!
b

brainy-church-78120

05/16/2022, 11:09 PM
Pinged a few folks for you, let me know if no one responds by tomorrow.
h

hundreds-megabyte-76150

05/16/2022, 11:09 PM
thank you!
will do
b

brainy-church-78120

05/17/2022, 2:46 PM
hi @hundreds-megabyte-76150 what identity were yall using before? can you sign in as you normally did before, then go to settings in your individual account (not the org), scroll down to the identities section, and then select the connect gitlab button? then try and access the org again.
h

hundreds-megabyte-76150

05/17/2022, 2:59 PM
sure, let me give that a go
we had no identity provider before
b

brainy-church-78120

05/17/2022, 3:00 PM
okay then you should be able to sign in as normal with your email for the first step
h

hundreds-megabyte-76150

05/17/2022, 3:01 PM
i see refresh
b

brainy-church-78120

05/17/2022, 3:02 PM
hmmmmm, that means its already connected. go ahead and refresh anyway and try and access the org again.
👍 1
i guess the other thing to check is if you are a member of the gitlab group
h

hundreds-megabyte-76150

05/17/2022, 3:05 PM
yeah, still getting a 404
yes, i am a member of the group, i’m on there as an owner
b

brainy-church-78120

05/17/2022, 3:06 PM
kk, still have this on our ops list for someone to reach out to you. was hoping we could fix this without having to do it manually. thx for trying with me!
h

hundreds-megabyte-76150

05/17/2022, 3:10 PM
no, thank YOU!
so maybe this is it… i’m not a direct member of the gitlab group, i’m in this engineering group which is “assigned” to the group
b

brainy-church-78120

05/17/2022, 3:28 PM
hmm, maybe. can you add yourself directly to the group and see if that fixes it?
@hundreds-megabyte-76150 we have identified the issue (https://about.gitlab.com/blog/2022/04/18/gitlab-releases-15-breaking-changes/#oauth-tokens-without-expiration) and are working on a fix.
👍 1
we have a workaround we believe. if you sign in with gitlab instead of email or github does the org now appear in the menu? it may take a few seconds to show up.
h

hundreds-megabyte-76150

05/17/2022, 4:49 PM
yes, i’m able to access the swell org now
but i did get added to the root group in gitlab
👍🏻 1
4 Views