can somebody from enterprise support help me, I am getting this message

Per our records, you are not a named contact for your organization. We will respond to your ticket as soon as possible, but it will not be tracked per the response time SLO in your organization's support plan.

which is wrong 🙂 and I was always be a main point of contact for our org

@icy-jordan-58549 I’m looking into this.

uh oh, thanks @witty-candle-66007