We recently started using the app and one thing that has come up the most so far is how PR comments are implemented. I know there has been a lot of discussion regarding the ability to remove stale comments, but what I’d like to get some insight on is why they are implemented as review comments and not just normal PR comments. I would also welcome a configurable option to control the type of comment (review or regular), as this would at least give the ability to delete comments.

Great feedback! could you gile an issue for that here? https://github.com/pulumi/service-requests

I can absolutely do so. Thanks!