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You need to set a PULUMI_ACCESS_TOKEN environment variable for the Pulumi user you want executing the `pulumi up`.
Note that there is a pulumi task extension for Azure DevOps that I would recommend using:
<https://www.pulumi.com/docs/guides/continuous-delivery/azure-devops/>

I’m thinking that maybe the pipeline has the PULUMI_ACCESS_TOKEN already set but it is set to a token for a different user.

hey - thanks for your advice Mitch, checking out that guide now...